Utilizing humor and the power of story, Dr. Michelli persausively teaches customer service and leadership principles to business leaders worldwide. His best-selling books The Starbucks Experience and The New Gold Standard demonstrate how leading companies (such as Starbucks and the Ritz-Carlton Hotel Company) set a bar for customer service that many ought to take note of.

When the time came for Dr. Michelli to re-think his web presence, we had the privilege of crafting his new site. With on-demand media features, streaming video, and dynamic content (such as podcasts and blogs), Dr. Michelli's new web site gives potential clients the chance to experience this first-rate speaker right on their computer screens.

August Road manages all of Dr. Michelli's web sites, blogs and e-newsletters. For more info on Dr. Joseph Michelli, check out his new web site.